Why company communication should be separate from personal apps
Running work conversations in personal messaging apps causes three basic problems: when someone leaves, the company knowledge leaves with them; the boundary between work and private life disappears; and past information is not kept in a searchable form. A dedicated communication app keeps that knowledge in the company and makes it manageable with access permissions.
- Company knowledge stays with the company
- Access permissions are manageable
- Past conversations are searchable
- The work/private boundary is preserved